Successful Order Information Retrieval - IDR

Additional Info

OVO Points are loyalty rewards intended for OVO Users, which have a value of 1 point equal to 1 Rupiah, whose terms of awarding, calculation, and use are different from OVO Cash. The value of OVO Points is guaranteed with adequate funds according to the value of the OVO Points You receive.
The awarding, calculation, and redemption/use of OVO Points are determined by:
Our internal policies;
Our agreements with Our partners who cooperate with Us in the awarding, calculation, and/or redemption/use of OVO Points; and/or
provisions of applicable laws and regulations or policies of the competent authority or agency.
In connection with the provisions in Number 2 above, You hereby understand that the implementation of the awarding, calculation, and redemption/use of OVO Points may vary depending on the matters mentioned in Number 2 above.
Compliance:
Our internal policies and Our agreements with the parties that cooperate with Us related to the awarding, calculation, and redemption/use of OVO Points will be made and implemented while still complying with the provisions of the applicable laws and regulations or the policies of the competent authority or agency.
Awarding of OVO Points:
OVO Points will be awarded to You as a form of loyalty reward every time You successfully make a transaction, using OVO Cash, with Merchants who are participating in the implementation of promotional programs (cashback) that is currently being implemented, or every time You are eligible to be awarded with OVO Points in accordance with promotional programs that We and/or Our partners applied.
The number of OVO Points awarded to You may vary depending on the terms of the applied promotional programs.
OVO Points will be given as long as You are eligible to be awarded with OVO Points and You have not passed the maximum limit for the awarding of OVO Points in accordance with the provisions of the applicable promotional program.
Redemption/Use of OVO Points:
You can redeem the OVO Points at the Merchants that We determine to be able to accept the redemption of OVO Points, for the payment of goods and/or services at these Merchants.
You need to know that not all Merchants can accept OVO Points redemption, OVO Points can only be redeemed at Merchants that We have designated to be able to accept OVO Points redemption.
You need to know that We can also set restrictions on the redemption/use of OVO Points at Merchants. Therefore, please also keep in mind that not all Merchants can accept the redemption of OVO Points in full or accept a combination of OVO Points redemption with payments using OVO Cash.
In the event that You redeem OVO Points at a Merchant who can accept OVO Points redemption in combination with OVO Cash payment, We can determine the percentage of OVO Points that can be redeemed in combination with the OVO Cash.
Restrictions and Prohibitions:
Every OVO Points that You get cannot be claimed or exchanged for money, either through Us or any party, or transferred to any party, either by means of transfer or disbursement/cashing-out, or by any other means whatsoever.
We prohibit the execution of one or more of the following actions:
Actions intended to transfer the ownership of OVO Points to other parties.
Actions intended to cash-out OVO Points.
Actions intended to obtain personal benefits in ways that violate the applicable laws and regulations or violate the rights or interests of Us or any other parties.
Actions intended to get or earn OVO Points by fraudulent ways, for example: fictitious/fake transactions to get OVO Points or Abusive Acts or manipulative actions to manipulate and trick Our system or a promotional program to get OVO Points.
OVO Points Validity Period:
OVO Points You receive will have a validity period of 18 (eighteen) months starting from the time the OVO Points are given to You.
After the validity period is exceeded, the OVO Points will be forfeited and no longer valid, and will disappear from Your OVO Points balance record.
Your OVO Points will be forfeited, if Your OVO User account is Closed permanently.
We reserve the right to withdraw, deduct, and/or void the awarding of and/or limit the use of OVO Points, due to one or more of the following conditions:
The underlying transaction for which the OVO Points are awarded is canceled/voided.
The underlying transaction for which the OVO Points are awarded is indicated to be an act of fraud, an act of violation of these Terms and Conditions and/or the applicable laws and regulations.
There is a system/calculation error from Our side that caused You to receive OVO Points that You should not have received.
We are required to withdraw, deduct, void the awarding of, and/or limit the use of Your OVO Points by the competent authority or agency.
The occurrence of one or more conditions that requires Us to make a correction as stipulated in the CHAPTER on Correction.
In the event that We have to carry out a withdrawal, deduction, and/or cancellation of Your OVO Points, We will inform You through OVO App, Communication Media, or Publication Media.
If You have questions regarding OVO Points, please refer to the help center found on OVO App or You can contact the User Support Service as stipulated in the CHAPTER on User Support Service of these Terms and Conditions.

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